Informativa sui rimborsi

At UU Studio, every piece is designed and hand-painted by our small team.Because many of our beads are one-of-a-kind or made to order, please read this policy carefully before placing your order.

Order Cancellation

1.Standard items: You may cancel your order within 12 hours of purchase for a full refund. Email us at diyuustudio@gmail.com with your order number.
2.Hand-painted or custom items:Once we've started painting (usually within 24 hours of your order), cancellation is no longer possible materials and hours of work have already been committed to your piece.

Returns

We accept returns of standard, non-personalized items within 14 days of delivery. To qualify, items must be:

1.Unworn, unused, and in original condition
2.Returned with all tags and original packaging
3.Accompanied by your order number or proof of purchase

Final Sale — Not Returnable

The following items are not eligible for return unless they arrive
damaged or defective:

1.Hand-painted beads and any hand-painted pieces
2.Custom or personalized orders (name beads, made-to-order designs,color customizations)
3.Opened DIY loose beads and mixed bead packs (for hygiene reasons) Sale or clearance items marked "Final Sale"

How to Start a Return

1. Email diyuustudio@gmail.com within 14 days of delivery with your order number, the item(s) you'd like to return, and the reason.
2. We'll reply within 48 hours with a return authorization and our return address (shipped to our warehouse in China).
3. Ship the item back with a tracked service and keep the tracking number. UU Studio is not responsible for return packages lost in transit.

Return shipping is the customer's responsibility, except for defective, damaged, or incorrectly shipped items (see below).

Returns sent without prior authorization will be refused.

Damaged, Defective, or Wrong Items We inspect every order before it ships, but if something goes wrong we'll make it right. Contact us at :diyuustudio@gmail.com within 7 days of delivery with:

1.Clear photos of the item and the damage
2. A short video if the defect is structural
3.A photo of the shipping package if it arrived damaged

For verified defects, transit damage, or fulfillment errors on our end, we'll cover a replacement or full refund including return shipping.

Refunds

Once your return arrives and passes inspection (usually within 3 business days), we'll email you a confirmation.

1.Approved refunds are issued to your original payment method within 5–10 business days.
2.Your bank or card issuer may take an additional 3–5 business days to post the refund to your statement.
3.Original shipping costs are non-refundable, except for defective or incorrectly shipped items.

If your refund hasn't arrived

1. Recheck your bank account and PayPal balance.
2. Contact your card issuer — pending refunds can take a few extra days to post.
3. If nothing appears after 15 business days, email diyuustudio@gmail.com with your order number and we'll trace it.

Exchanges

We don't process direct exchanges. If you'd like a different size, color,or design, please return the eligible item for a refund and place a new order.

Questions?

We're a small team of three, and we read every message. Reach out at diyuustudio@gmail.com — we typically reply within 24 hours (Mon–Fri, Beijing time).